Refund policy

Return & Refund Policy
At Trustmart.in, customer satisfaction is our priority. We want you to shop with confidence, knowing that we are committed to providing quality products and reliable support. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Returns Eligibility
To be eligible for a return, the item must:
Be returned within 14 DAYS of delivery
Be unused, unworn, and in its original condition
Include original packaging, tags, manuals, and accessories (if applicable)
Have proof of purchase or order confirmation
Items that do not meet these conditions may not be eligible for a return or refund.
Non-Returnable Items
The following items cannot be returned or refunded:
Personalized or custom-made products
Gift cards
Perishable goods
Digital/downloadable products
Items marked as “Final Sale” or “Non-Returnable”
Products damaged due to misuse or improper handling by the customer
Return Process
To initiate a return, please contact us at trustmart48@gmail.com with:
Your order number
Product details
Reason for return
Photos of the item (if damaged or defective)
Once your request is approved, we will provide instructions for returning the product.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 2-3 days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Exchanges
We offer exchanges for eligible items in case of:
Wrong product received
Size issues (if applicable)
Damaged or defective products
If you would like an exchange, please contact us within 14 DAYS of receiving your order at trustmart48@gmail.com.
Damaged or Defective Products
If your product arrives damaged, defective, or incorrect, please contact us within 14 DAYS of delivery. Kindly include clear photos or videos of the issue so we can review and resolve the matter quickly.
Depending on the situation, we may offer:
A replacement
An exchange
A full or partial refund
Return Shipping Costs
If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
For all other returns, customers may be responsible for return shipping charges unless stated otherwise.
We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items.
Thank you for shopping with Trustmart.in. We truly value your trust and are committed to making your shopping experience smooth, secure, and satisfying.