Shipping policy

Shipping Policy
Thank you for shopping with TRUSTMART. We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping Policy below for complete information regarding order processing, shipping timelines, and delivery procedures.
Order Processing Time
All orders are processed within 5-7 Days after payment confirmation. Orders are typically processed on business days only, excluding weekends and public holidays.
Once your order has been processed and shipped, you will receive a confirmation email or message with your tracking details.
Please note that during high-demand periods, sales, holidays, or unforeseen circumstances, processing times may be slightly delayed.
Shipping Methods
We work with trusted courier and logistics partners to ensure reliable delivery services. Available shipping methods may include:
Standard Shipping
Express Shipping
Same-Day or Next-Day Delivery (if applicable in selected locations)
Shipping availability may vary depending on your location and product availability.
Delivery Timeframes
Estimated delivery times are as follows:
Standard Shipping: 5-7 Days
Delivery timelines are estimates and may vary based on location, courier operations, weather conditions, festivals, or other external factors beyond our control.
Shipping Costs
Shipping charges are calculated based on:
Delivery location
Product weight or size
Selected shipping method
Shipping fees may include:
Standard Shipping: ₹49 
Free Shipping on orders above ₹ 500
The final shipping cost will be displayed during checkout before payment is completed.
Tracking Information
Once your order is shipped, you will receive tracking information via email, SMS, or WhatsApp at the contact details provided during checkout.
Customers can use the tracking number to monitor the shipment status through the courier partner’s tracking portal.
If you do not receive tracking information within 24 HOURS after placing your order, please contact us at trustmart48@gmail.com.
Delivery Issues and Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to:
High order volumes
Courier service disruptions
Weather conditions
Public holidays or strikes
Incorrect shipping information provided by customers
If your order is significantly delayed or lost in transit, please contact our support team at trustmart48@gmail.com, and we will assist you as quickly as possible.
Customers are responsible for providing accurate shipping details. TRUSTMART will not be responsible for failed deliveries due to incorrect or incomplete addresses.
International Shipping
We currently  DO NOT offer international shipping.
If international shipping is available:
Delivery timelines may vary by country
Customers may be responsible for customs duties, taxes, or import charges imposed by their country
International shipping fees will be displayed during checkout
Please note that customs clearance procedures may cause additional delivery delays.
Damaged Packages
If your package arrives damaged or opened, please:
Take clear photos of the package and product
Contact us within 14 DAYS of delivery at trustmart48@gmail.com
Include your order number and supporting images
We will review the issue and work toward a suitable resolution as quickly as possible.
Contact Us
For shipping-related questions or support, please contact us:
Store Name: TRUSTMART
Email: trustmart48@gmail.com